Roy Gilbert

Alan Hubbard, COO of NTI, Presents at NECCF: Business Operations Defined by Employing Americans with Disabilities

Alan Hubbard, COO of NTI

Alan Hubbard, COO of NTI NTI, who employs Americans with disabilities, presented at NECCF how a partnership with Customer Lobby changed operations and provided bottom line benefits. Using NTI agents in combination with our onsite staff has worked better than we ever thought it would.” BOSTON, MA, UNITED STATES, October 1, 2019 / / — Companies that score high on the DEI (Disability Equality Index) experience up to 28% higher revenue. Those same companies report twice the net income and are four times more likely to outperform those that don’t make disability inclusion a priority (“Getting to Equal: The Disability Inclusion Advantage,” Accenture 2018). As inclusion trends grow, more companies are discovering benefits not only to the morale of employees, but to the bottom line as well. As unemployment rates have dropped across the United States, companies have been filling the gaps by hiring an increasing number of individuals with disabilities. They are now reaping the unique benefits employees with disabilities bring to the workforce. The Bureau of Labor Statistics reports that the current unemployment rate is 3.7 percent, a remarkable 49-year low. But for the disability community that rate is two and a half times greater, currently standing at 9.2 percent. Bridging that gap and increasing inclusion presents a great way for companies to increase revenue and performance, and NTI is available to guide companies within the contact center space to those benefits. Over the past 20 years, NTI has become the industry leader in work-at-home staffing […]

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